When cargo incidents happen, every minute counts. Our streamlined claims process and expert team ensure rapid assessment, fair settlement, and minimal business disruption.
Simple, transparent steps designed to get your claim resolved quickly and fairly
Report your claim immediately via our 24/7 hotline, online form, or mobile app. Early notification is crucial for preserving evidence and protecting your rights.
Our qualified surveyors inspect the damaged cargo and investigate the cause. We work with local experts at all major Southeast Asian ports.
Our claims team reviews all documentation to verify coverage and assess liability. We guide you through the documentation requirements.
Upon acceptance, we process payment quickly to minimize cash flow impact. Most straightforward claims are settled within 7-14 days.
Essential documents needed to process your cargo insurance claim efficiently
Official shipping and transport documentation proving cargo movement and custody chain.
Financial and commercial documentation establishing cargo value and ownership.
Your cargo insurance policy and certificate proving coverage was in effect.
Proof of damage or loss including photographs and professional assessments.
Communication with carriers, agents, and other parties regarding the incident.
Legal notices and documentation if litigation is involved or anticipated.
Facing a claim can be stressful, but with us, it doesn’t have to be. We pride ourselves on managing claims with a personal touch, ensuring you feel supported throughout the process.
Notify the insurer or your servicing agent of any damage or loss via email, including video and photos, within 48 hours.
Please engage only the insurer’s surveyor if
You file a claim against the insurance.
Send a written notice to the carrier or other bales within three days of delivery if the loss or damage was not apparent at the delivery time.
Gather and submit the necessary documents, including the Certificate of Insurance, Commercial Invoice, Packing List, BL/AWB, or any other proof of cargo receipt.
The claim process will take a minimum of one month to one year, depending on the complexity of the claim.
Even if the losses fall within the deductible, the cargo owner must let the insurer know to avoid potential claims from other events.
Note: Claims can be settled within 1 month if all documents are complete. However, international claims may take 3 to 12 months due to multiple parties being involved.
Multiple ways to report your cargo insurance claim – choose the method that works best for you
For urgent claims requiring immediate attention. Available 24/7 with instant response.
Dedicated claims reporting line with experienced claims specialists ready to assist.
Send detailed claim information and supporting documents via secure email.
Quick claims reporting via WhatsApp with photo upload capability.
Complete the form below to report your claim. Our team will respond within 2 hours.
Common questions about the cargo insurance claims process
Contact our claims team immediately with your policy number, shipping documents, and photos (if available). We’ll guide you through the process to ensure a swift resolution.
Document required to process claim are- insurance policy
Most claims are settled within 7–21 business days after all required documentation is received and verified.
Yes, claims should ideally be reported within 3–7 days of cargo delivery or loss detection to ensure compliance with policy terms.
The party named as the insured (usually the shipper or buyer) is responsible, but we assist all involved stakeholders throughout the process.
Protect your valuable shipments with comprehensive cargo insurance coverage. Expert protection for sea freight, air cargo, and land transport across 6 key markets.
