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Privacy Policy

At CargoInsurePro, we value your trust. Protecting your personal information is our top priority. This Privacy Policy explains how we collect, use, store, and safeguard your data when you interact with our website, customer support team, or use our cargo insurance services.

Our services include marine cargo insurance, air freight insurance, land transport insurance, freight forwarder liability insurance, sea freight insurance, parcel insurance, and related offerings across Singapore, Thailand, Malaysia, Cambodia, China, and India.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information to provide accurate insurance quotes, process claims efficiently, and improve your overall experience.

1.1 Personal Information

  • Full name
  • Contact details (email, phone number, address)
  • Company name & business details
  • Identification details for verification
  • Billing or payment information

1.2 Shipment & Insurance Information

  • Shipment details (origin, destination, type of goods)
  • Cargo value & descriptions
  • Mode of transport (sea, air, land)
  • Policy documents and claim-related information

1.3 Technical Information

Automatically collected when you use our website:

  • IP address
  • Browser type and device detail
  • Cookies and tracking data
  • Analytics and usage patterns

2. How We Use Your Information

Your information is used only for legitimate business purposes:

  • To provide insurance quotes and issue policies
  • To assess, manage, and settle claims
  • To improve website performance and customer experience
  • To respond to inquiries and support requests
  • To send policy updates, alerts, and service notifications
  • To comply with legal, regulatory, and security requirements

We never sell, rent, or trade your personal information.

3. Sharing of Information

We may share your data only with trusted third parties when necessary:

  • Insurance partners and underwriters
  • Claims assessors, surveyors, and logistics partners
  • Payment gateways
  • IT, analytics, and security service providers
  • Government agencies where legally required

All third parties are bound by confidentiality and data‑protection obligations.

4. Data Storage & Security

We implement strong measures to safeguard your data, including:

  • Encrypted data storage
  • Secure servers and firewalls
  • Access controls and authentication protocols
  • Continuous monitoring for threats

While no online platform is 100% secure, we continuously update our practices to maintain the highest standards of protection.

5. Cookies & Tracking Technologies

We use cookies to:

  • Improve website functionality
  • Remember your preferences
  • Analyze performance
  • Personalize your browsing experience

You can disable cookies in your browser settings, but some features may not work properly.

6. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request corrections or updates
  • Request deletion of your data (where applicable)
  • Withdraw consent for marketing communications
  • Ask how your data is being used

To make a request, email us at sales@cargoinsurepro.com.

7. Data Retention

We retain your information only as long as necessary for:

  • Policy issuance
  • Claims handling
  • Legal and regulatory compliance
  • Business record‑keeping

Once no longer required, your data is securely deleted.

8. International Data Transfers

Since we operate across multiple countries, your data may be processed across borders. We ensure all transfers comply with applicable data‑protection laws and security standards.

9. Third‑Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices or content. Please review their policies separately.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Updated versions will be posted here with the revised “Last Updated” date.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, contact us at:

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